Email threads

What it is

Email is where booking actually happens, but it usually lives in a separate tab so the record in Aden says "contacted" while the real conversation sits in Gmail where nobody else can see it.

Connect a Gmail inbox once, and Aden can send from it and show the resulting conversation on the thing the conversation is about. Mail goes out from your own address (it lands in your Gmail "Sent" like any other email), and when the promoter replies, the reply shows up on the record too. You read and answer it without leaving the page.

Nothing is copied into Aden: your mail stays in Gmail and is fetched when you open the record.

Using it

1. Connect an inbox. Organisation settings → Inboxes → connect Gmail. Google will ask to allow sending as well as reading; both are needed for replies to work.
2. Send from the record. On an event prospect, open it and use Draft outreach to write the pitch, then Send with Gmail. The email goes to the linked contact from your connected address.
3. Read and reply in place. The Emails section on the prospect shows the full conversation, newest activity first. Hit Reply, write, send. It threads as a normal reply on the recipient's side.
4. Pull in a conversation that started in Gmail. Use Find earlier emails with this contact to search your connected inbox for threads with that address and attach the right one, so the history shows up on the record too.
5. Jump to Gmail when you need it. Every thread has Open in Gmail: for attachments, formatting, or forwarding, which the in-app panel doesn't do.

The other direction: from Gmail into Aden

With the Aden Chrome extension installed and signed in, an open Gmail conversation gets an Open in Aden button next to the subject. It tells you which record the mail belongs to and takes you straight there, and when the mail is with a contact you already have, it offers to attach the thread to that record so it shows up on the Aden side from then on.

If the button says it can't read the conversation, open the mail fully (not the list preview) and try again.

Sending as a custom address

If you set up a custom address in Gmail (Settings → Accounts and Import → Send mail as, a custom domain or a Workspace alias), you can send as that address from Aden too. Open the mailbox in settings and pick it from the address button on its row: Aden reads the list from Gmail each time you open it, so an address you add there is offered here without reconnecting.

Only verified addresses can be picked. That is a Gmail rule, not ours: Gmail does not refuse an unverified sender, it quietly sends the mail from your main address instead. If that ever happens, Aden reads back what actually went out and says so, so you find out from the app rather than from the recipient.

If an inbox was connected before sending existed, sending will tell you to reconnect it: Google only grants the extra permission on a fresh connect. The same applies to the alias list, which needs the newer settings permission.