Send follow-ups

Most answers come after a nudge. A follow-up goes out a few days after your campaign, from the same address, only to the people who haven't written back.

Add a follow-up

1. Open a campaign from Campaigns. It can be a draft, scheduled or already sent.
2. Click Add follow-up.
3. Pick when it goes, like 3 days later.
4. Write the follow-up. Keep it short: a line or two that brings your first email back up.
5. Click Save follow-up.

To add another step, open the campaign again and choose Follow-ups, then Add follow-up. Each step waits for the one before it.

Who gets it

Everyone who got the email before it, except people who:

• replied, with a yes or a no
• asked to be taken off your list
• bounced or unsubscribed

Someone who answers while a follow-up is going out is skipped too. Out of office replies don't count as answers, so those people still get it.

Change or remove one

Open Follow-ups on the campaign and pick the step. Edit changes the text or the wait until it goes out. Delete it from the ⋯ menu to stop it.

Related

• Read and answer campaign replies
• Send an email campaign