Usage limits

What it is

During the beta, teams created through an organisation run on beta usage limits to keep costs and stability under control: a capped amount of storage and a daily ceiling on marketing emails and SMS. Your team's effective limits are always shown on your usage page.

Using it

• See your limits. Open your team's Plan → Usage page. The storage gauge and "Plan limits" reflect your real cap, and a banner spells out your storage, emails-per-day, and SMS-per-day allowance plus how much you've used.
• Need more? When you're near or over a cap, use the Need more? button on that banner. It opens a short dialog with our contact email (support@aden.space) and a prefilled message so we can raise your limits.
• On a regular plan? Teams running on their plan's own limits get a heads-up too: when you cross 90% of your storage (and again at 100%), every member receives a notification suggesting a plan upgrade, and the usage page shows an Upgrade plan banner. The same applies when you approach your monthly track limit.
• Managed by an organisation? Owners and admins of the organisation also get the heads-up for each team they manage, including an email, so they can upgrade the team's plan or request more headroom before work is blocked.
• Over your limit after a downgrade or cancellation? Your files stay safe, but new uploads are blocked until you're back under your current plan's cap. A daily check tells you when this happens, and the Plan → Usage page switches into a choose what to keep mode: it shows exactly how much you need to free, lets you select files (largest first) with checkboxes, and deletes the selection in one confirmed step, or you can upgrade your plan to keep everything.