# Plans & payments
Source: https://docs.aden.space/docs/help/run-the-business/plans

Subscription gating, Polar-powered billing (incl. discount/coupon tracking shown across team, org & admin surfaces), plan enforcement via Edge Config and rate limits, and an admin-curated affiliate product catalogue.
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## What it is [#what-it-is]

Aden is free to start. As your team grows you can unlock more storage,
collaborators, features, and platform integrations by subscribing to a paid
plan. Billing is handled by **Polar**, a creator-first payment platform
so you always manage your subscription directly from your team settings, and
invoices land in your inbox automatically.

There are five plan tiers: **Free → Lite → Pro → Max → XXX** (keys `free → air → pro → ultra → max`; XXX is an internal/testing tier hidden from the pricing page). Each tier is
a superset of the one below it; upgrading gives you everything the lower tiers
had, plus more. Organisations can also subscribe separately so a management
company can unlock org-level features independently of the teams they manage.

From **Max** (key `ultra`) upward you also get **Aden Fast**: the sidebar prefetches the
pages and content behind every nav link the moment you hover, so moving around
your workspace feels instant. It turns on automatically once any of your teams
is on Max or higher; there's nothing to configure.

The **affiliate catalogue** is a curated list of gear, plugins, and services
that the Aden team has hand-picked. It lives on the public marketing site and
is maintained by Aden admins. It is not a marketplace where any user can list
products.

## Using it [#using-it]

### Choosing and starting a plan [#choosing-and-starting-a-plan]

1. From your team sidebar, go to **Plan** (or click **Upgrade** from any paywall
   prompt).
2. Compare the tiers on the upgrade page. Monthly or yearly billing. Yearly
   includes two months free.
3. Click **Choose plan** on the tier you want. You will be sent to Polar's
   checkout; complete payment there.
4. Once payment succeeds Polar fires a webhook back to Aden, your subscription
   activates immediately, and all locked features unlock.

### Managing your subscription [#managing-your-subscription]

Inside **Plan** you can:

* See your current plan and usage (storage, seats, uploads this month).
* Switch add-ons on or off (e.g. the shop or the 3D world, if your tier
  supports them).
* View subscription history. Every billing cycle is listed with its status,
  on its own History tab.
* Cancel a duplicate active subscription if you accidentally subscribed twice
  (the action refuses to cancel the newest one; contact support if you need
  that).

### Cancelling [#cancelling]

Cancel through Polar directly (link available in your billing emails or Polar
dashboard). Aden receives the cancellation webhook and immediately revokes
access to paid features at the end of the billing period.

### Plans arranged directly with Aden (invoice billing) [#plans-arranged-directly-with-aden-invoice-billing]

Some teams: especially those managed by an organisation, or on an enterprise
arrangement: are put on a paid plan directly by the Aden team rather than
through Polar self-checkout. When that happens you'll get an email confirming
the upgrade: what's new on your new plan, the invoice details (amount, billing
period, who pays, and a reference number), and a link to your subscription page.

All of that is also shown on your team's **Plan** page under **Billing
details**, so you can check your plan, amount, renewal/expiry date and invoice
reference any time, even though there's no Polar billing portal for these. For
any billing question on an invoice-billed plan, just reply to the email or
contact [support@aden.space](mailto:support@aden.space).